| Detailed Description |
|
Senior Team
Manager
£Excellent
Our client is a Financial Services specialist with sites across the UK. Due to
growth they are looking to recruit an additional Senior Team Manager. Key
responsibilities include the following:
Contribute to resourcing and recruitment planning.
Regularly appraise and review Team Managers and their teams in line
with Company methodology for probation, objective-setting and appraisal
management.
Ensure training and development plans are maintained for all team
members.
Ensure headcount is kept within forecasted requirements.
Take control of operational attendance and retention levels.
Lead the assigned operational teams by example, providing motivation
and management of the staff in order to maintain required levels of retention,
attendance and operational excellence.
Manage the fair and consistent application of performance management
and disciplinary measures as necessary.
Maintain a proactive approach to the delivery of all client activity.
Manage staff against agreed internal quality targets.
You will be an experienced Senior Team Manager from a Financial Services
background. Ideally you will have the following:
Familiarity with scheme guidelines for Chargeback Management
Collections experience
Familiarity with fraud case management
Our client nurtures and develops talent and for the right individual there is
plenty of scope for future growth. Buckinghamshire. |