| Detailed Description |
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Collections
Manager
£Negotiable dependent on experience
Our client is a very established Outsourced Contact Centre supplier with sites
across the UK. Due to a new client win, they will be establishing a new
operation in Newcastle which will be dedicated to the new Financial Services
client. Subsequently they are recruiting a new management team to manage the
site and ensure first rate programme delivery.
Managing through a team of Team Managers, it is the Operations Manager's
responsibility to ensure that productivity and performance targets are met
across all Collections teams. You will play a key role in the initial set up of
the operation, supporting the project plan to set up operations according to
agreed timescales and budget, From there, it will be your remit to manage the
Collections area and ensure through regular process reviews that the operation
is hitting its service level targets and making improvements where necessary.
In terms of who you are - you will be a very experienced Contact Centre Manager
with a background in Collections. Ideally this will be within Financial
Services and/or Outsourcing. Newcastle upon Tyne. |